Cancellation Policy

I understand that life can be unpredictable, and circumstances may arise that require you to reschedule or cancel your appointment. To ensure the smooth operation of my practice and respect for my time, I have implemented the following cancellation policy:

  1. Notice Period: Clients are required to provide at least 48 hours' notice for cancellations or rescheduling of appointments. Notice can be given via email, text message, cancellation button on the calendar invite, reschedule button on the calendar invite, or phone call.

  2. Cancellation Fee: In the event of a cancellation with less than 48 hours' notice, a flat fee of $100 will be charged. This fee helps cover administrative costs and ensures fairness to both clients and therapists.

  3. Exceptional Circumstances: I understand that there may be exceptional circumstances beyond your control that necessitate a last-minute cancellation. Therefore, we offer one waiver of the cancellation fee every three months for clients facing such circumstances. Please communicate with me directly to discuss your situation.

  4. Availability within the Same Week: If there is an available appointment slot within the same week as your cancelled appointment, and you are willing to move the session, I will waive the cancellation fee. This ensures that you have the opportunity to reschedule without incurring any additional costs.

  5. Remote Consultations: If you are feeling unwell or unable to attend an in-person appointment due to travel restrictions or time, you have the option to attend the session via Zoom or phone call without having to pay the late cancellation fee.

I appreciate your understanding and cooperation with my cancellation policy. By adhering to these guidelines, I can maintain the quality of service for all my clients and ensure that appointments are available to those in need.

If you have any questions or need further clarification regarding our cancellation policy, please don't hesitate to contact me. 

Warm regards,

Michael Vaccaro

Mindfulness Based Counseling & Coaching

BCouns, GradCertAppMind, CertMedHolCouns